Course Overview

Part Two of a two part course focusing on Usability for the Public Sector - you can attend either or both days, however this course does presume you understand what the principle features of usability are, and how they fit with service delivery, web development and website management.

Independent external usability testing is the gold standard of usability testing. But budget constraints often only allow this to be done once every few years. In between time, it is much better to do DIY usability testing than to do no usability testing. This practical hands-on course will give you access to the techniques used by professional usability consultants, tailored to meet the constraints of Do It Yourself testing in the public sector.

Prerequisites:

You have an understanding of the basic principles of usability, having either read one of the standard books on usability or information architecture, or have attended an introduction to usability training course, such as our: Applying Usability in the Public Sector

Event details

Location: User Vision office, 55 North Castle Street, Edinburgh EH23QA
Date: 25 March 2010
Time: 9.30am - 5.00pm
Cost: £ 300 +VAT (Special early bird rate of £250 +VAT if booked before 19 February 2010) 

If you would like to attend both days, we are offering a discounted price of £540 +VAT for both days and a special early bird rate of £486 +VAT if booked before 19 February 2010).

Read more information on Applying Usability in the Public Sector at User Vision or to book please select the appropriate ticket above.

Price includes all course materials and lunch.

Who is the course for?

The course is aimed at Public Sector:

• Those responsible for running public sector websites (website managers, content editors)
• Those responsible for developing public sector websites (ITC managers, project managers, business analysts, web developers)
• Those responsible for promoting public sector websites (customer service managers, communications officers, marketers)

What will I learn?

• How to choose from the range of usability techniques available
• How to perform a usability inspection
• How to conduct an in-house usability test
• How to write a test design
• How to recruit in-house
• How to conduct the testing
• How to analyse the findings
• How to report the findings
• How to avoid common testing pitfalls

The overall aim of this practical one day course is to give you repeated hand-on practice at creating and conducting usability tests, and presenting the results so that clear actions can be taken to remove usability barriers, and so improve public service delivery from your websites.

What will I be able to do?

• Select from a range of Usability Techniques
• Conduct a Usability Test Present actionable findings

About the Trainer

Rob van Tol, a Senior Usability Consultant at User Vision, has 17 years experience in User Centred Design (UCD) and User Experience (UX) design in different sizes of organisations and business sectors. Having worked with the development teams of software companies developing bespoke applications for the supermarket industry, Rob has a post-graduate certificate in Adult Education and Human Computer Interaction (HCI) with the Open University.  He is currently studying for an MSc in Transactional Analysis Psychotherapy and is a member of the Usability Professional's Association.

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Terms and conditions

User Vision reserves the right to cancel or reschedule a training course at any time. In the unlikely event of this occurring, we will endeavor to give as much advanced notice as possible, if such an event occurs a full refund will be issued. We do not take responsibility of any additional costs or expenses due to a cancelled or rescheduled course.

Cancellation fees apply: 4-7 days notice - 50% refund; 3 working days or less - no refund